Well if anyone could have predicted what 2020 was going to look like this time last year, none of us would have thought it’d look like this!! Sadly we’ve seen all our events being cancelled, some of which we rely on heavily. In fact the reality is that we’ve lost almost 70% of our business this year because we haven’t been attending our many shows and Christmas markets.
That said, it’s not all doom and gloom. We have a solid business that we’ve built up over the years and our website customers (aka YOU!) have kept us going which I’m insanely grateful for – so Thank you!
It does mean however, that we’ve had to think out of the box slightly, work differently, work with a much smaller team (mostly just me!) and yet also create some new gift ideas for this Christmas. We have some exciting NEW gift ideas this year but the only way we are only able to get these to you is by doing them on a pre-order basis. Many of these gifts are being made to order and are available on a pre-order basis only.
Between you and me, we are a little concerned about how Royal Mail will cope with the extra post this year as it’s expected to be the biggest mail order year in history. Therefore we are bringing our LAST ordering date forward to Monday 16th December. I really do recommend this year that you shop early to allow your parcels to be delivered in good time. We will obviously play our part in getting your parcels to the post office in a timely manner however, once it’s left us, there’s little we can do except wait for the postman to deliver it to you.
And lastly, don’t forget – if you’re not going to get to see your loved ones over Christmas this year, we can sent their gifts direct to them for you. All you have to do is put their address in the delivery details and we’ll do the rest. If you want us to pop a note in the parcel on your behalf, just leave your message in the box at the checkout.
TERMS OF PRE-ORDERING: Payment will be taken up front as per usual to secure your order. Just fill your basket and checkout as per normal.
Your order will NOT be posted until ALL of your products are ready for dispatch (includes pre-order AND normal stock items). Therefore we will be sending you ONE parcel with all your products in. This reduces multiple parcels going to the same household at different times which will be difficult for us to manage effectively. The caveat to that is parcels over 2kg in weight will be sent separately due to cost.
As always, we are here to help and will do all we can to get your products to you in a timely manner however, please bear with us in this unique year as we head into our busiest period in such different circumstances. Any special requests, just pop a note in the box at the checkout or drop us an email.
Here’s wishing you all a healthy and happy Christmas!
Love Claire x